Our belief is that by consistently providing a superior responsive service we will build trust and confidence as well as long term business understandings with our growing customer base.
We are customer led on all service issues. Here are the benefits our customers demand, which we strive to achieve first time, every time.
- Quality, quality, quality. Defined with a comprehensive specification.
- Select the best producers in the world in your opinion, as well as ours.
- Shipments (i.e containers) arrive on time. Reliability is key.
- Direct container deliveries to you, the customer, to agreed schedule.
- Back up stock always in our central distribution. We must never run out.
- Minimise cost and time moving containers from port into distribution.
- Efficient warehousing. Accurate order assembly.
- Pallet delivery service - quick, effective, on-time - anywhere in the UK.
- Full wagon loads, 10 pallets, 5 pallets, or 1 mixed pallet - to your specification.
- Dedicated food, vehicles with the critical mass to minimise transport costs.
- Range available in a full range of pack sizes.
- You want to rationalise suppliers and buy more from one source on one account.
- In stock. All items. Always. No Substitution.
- You want responsive liasion from an experienced team on all issues. Expertise on tap.
- You expect accurate market information, which hindsight substantiates.
- You need a supplier who values your business with the flexibilty to react quickly in an emergency.
- Complete traceability from source into your store.
- Accreditation certificates available immediately on Application.
- Liaison with our technical manager on all quality assurance issues.
- Accurate, prompt invoicing, administration and account reconciliation.
- You benefit from new product information, innovation and support to keep you at the coalface of your market.
- You want an importer who will bring in a new product specifically for you (if financially viable to both parties). We welcome such opportunities, as this is how we build our range.
- You want an importer who will source your brand if required.
- You often expect price hold on products - i.e. an agreed period for a fixed price with stipulated quantity.
- Price Price Price. You want a "lean and mean" company where "The Price is Right" with no compromise on any of the above.
- People buy People first. You want to talk to us. Indeed, we need to meet you on an ongoing basis to understand your business so that our service matches your requirement. Good communication is key.
- Our strength is being together and understanding each other's position. We are ready to work. Ready to travel. Our meetings will be well prepared.